ImpacTech’s latest summer internship program has been the most successful so far according to co-founder and CEO George Larkou.

Larkou was speaking at a recent ImpacTech company event to celebrate the completion of internships by eight graduates and undergraduates and to present them with their certificates.

Georgios Ioannides, Theodoros Theodorou, Alexandros Constantinou and Georgios Hajivassiliou all successfully completed their internships in the Artificial Intelligence solutions and products department.

Working both individually and as part of the team they each completed every task that had been set and on many occasions exceeded expectations through the demonstration of their skills, professionalism and innovative ideas.

Konstantinos Sitnikov (front-end) and Constantinos Hadjicosta (back-end) proved highly valuable additions to the CRM engineering team.

Their work ethic and willingness to add the skills and knowledge needed was impressive. They were able to help the team meet its goals and as a result Konstantinos was offered and accepted a full-time position on the CRM team at ImpacTech.

During every year of the internship program ImpacTech has been in the fortunate position to be able to offer outstanding interns full-time positions at the company and every one of them has proved themselves valuable additions to the organisation.

Elli Panagi completed her internship in the web development team which operates as part of the ImpacTech’s marketing team. Her diligence and hard-work ensured her efforts contributed to the success of marketing campaigns she worked on. Some of her tasks required acquiring new skills which she applied successfully.

Last, but in no way least, Andreas Lordos completed his internship in the Database and reporting solutions department. At just 18-years-old Andreas is our youngest ever intern. But his contribution during his time impressed every member of the team and belied his years. Like most of this summer’s interns Andreas had to learn new skills and apply that knowledge in order to complete his tasks. In addition to his willingness to learn he settled into the working environment very quickly which increased the value of his contribution.

During the presentation of the certificates Larkou said: “This year we’ve had our best ever group of interns. In terms of what they have achieved and how they’ve helped us to move closer to our goals as an orgnisation they have exceeded our expectations. They leave us having learned a lot but also having contributed greatly and their success further reinforces our plans to expand the company’s internship program.”

Impactech wishes all of our interns the best in their future endeavors and hope that they will reflect on their time as Impactivators as a success and beneficial to their careers.

The internship program is just one of several initiatives undertaken by ImpacTech that are aimed at furthering the skills and prospects of young people from Cyprus. ImpacTech has also hosted AngelHack Cyprus for the last two years. The AngelHack global series is among the world’s most diverse hacker community events which drives innovation of tech products through developer programs.

ImpacTech has also sponsored a group of young students who formed Team Orion in the highly competitive F1 in schools competition. Team Orion took second place in the competition and moved onto the world finals.

Our expertise in AI and machine learning will also contribute to the ‘aRTIFICIAL iNTELLIGENCE for the Deaf’ (aiD) project that is creating solutions to help deaf people communicate. The project, which is in collaboration with Cyprus University of Technology (CUT), Georgia Tech and other partners was recently given funding of €1.7M by the EU’s Horizon 2020 programme.

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Yeastar, global providers of VoIP PBXs and Unified Communications solutions to small businesses since 2006, and ImpacTech, leading supplier of innovative Business Intelligence solutions based on AI and Big Data, today announce a new partnership.

This partnership sees ImpacTech’s SIP trunk service, Impact Trunk, certified for use with Yeastar’s Cloud PBX platform and S-Series VoIP PBX. Users of Yeastar’s innovative, high performance business phone systems can now also benefit from the exceptional call value available by using Impact Trunk.

Impact Trunk is ImpacTech’s SIP Trunk service which offers uncompromising call quality for every destination around the world at highly competitive call rates.

Businesses that use a hosted pbx and VoIP trunking service can save up to 80% on their phone calls and compare their current call rates with what Impact Telecom offer here.

Impact Telecom has partnerships with the world’s top Telcos like Telekom, BT, TATA, MTN and others to provide the best call rates without compromising on call quality with its Impact Trunk. There are no connection fees and this service includes DIDs which enables customers to go global in more than 140 countries.

Yeastar have been meeting the communication needs of small businesses since 2006 and are recognised around the word as a leading telephony service provider (itsp). Their hosted PBX service is trusted globally because it provides a stable and efficient telephone system that keeps business moving.

Yeastar telephony solutions have been deployed in more than 100 countries and are trusted by 100,000 happy customers because they reliably meet business telephony requirements.

Unbeatable combination of Yeastar PBX with ImpacTech SIP trunk service

Marcus Kogel, Head of Telecoms at ImpacTech said:

Alina Lin, Head of Marketing & ITSP Partnership said:

About ImpacTech

ImpacTech products enable businesses to deliver the sales, support and marketing customers want. ImpacTech develop AI and Big Data driven technologies into innovative Business Intelligence solutions that serve a wide variety of industries including finance, education, gaming and health. These solutions extract insights from data to deliver recommendations and suggestions at every step of the customer journey. They form an end-to-end suite of fully integrated products that enable companies to compete at the cutting edge and were recently recognised with the award of the ‘Best Automated Performance Tool’ at the recent Finance Magnates London Summit.

To learn more, visit https://www.impactechs.com or follow on Facebook, Linkedin, Twitter and Youtube.

About Yeastar

Yeastar provides cloud-based and on-premises VoIP PBXs and VoIP gateways for SMBs and delivers Unified Communications solutions that connect co-workers and clients more efficiently. Founded in 2006, Yeastar has established itself as a global leader in the telecommunications industry with a global partner network and over 100,000 customers worldwide. Yeastar customers enjoy the flexible and cost-effective communications solutions that have been consistently recognized in the industry for high performance and innovation.

Visit https://www.yeastar.com/ for more information or connect on Facebook, Twitter or LinkedIn.

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Impact CRM is an essential tool for every Forex brokerage given the increasing competition and demands of the industry.

Nowadays, keeping traders happy and loyal to your brand is harder than ever and requires greater sophistication. Long gone are the days when a simple customer relationship management tool and a deposit bonus was enough.

As with every competitive industry the ability of a business to differentiate itself goes a long way to defining success.

Sam Walton, founder of the Walmart supermarket chain, said: “There is only one boss. The customer. And he can fire everybody.” This is the reality of retail Forex with many businesses failing because of their inability to retain traders.

In fact, the quality of the customer experience is going to be the key differentiator for most businesses by 2020. According to a Walker Consulting report customer satisfaction will be more important than the price and the product.

Clearly, having a CRM is better than not having any software to manage customer experience. But given the increasing competition demands in the Forex trading industry, in addition to tighter regulations and the necessity of KYC and AML it is essential for a brokerage to use a purpose-built Forex CRM like Impact CRM.

AI TECH IS A FOREX CRM GAME CHANGER

All companies, not just Forex brokers, face two challenges if they want success. Firstly, how to understand each customer’s individual needs. Secondly, how to communicate effectively during the customer journey.

Failing in either results in missed acquisition opportunities, fewer conversions, poor customer service, failure to upsell and increasing churn.

However, to meet these two challenges requires analysing customer data.

Impact CRM is the logical centre point for your customer data collection. It offers the benefits of Artificial Intelligence (AI) and more specifically Machine Learning (ML) and Deep Learning (DL) is highly effective at processing this data.

Our AI-driven CRM enables a broker to understand the needs of individual traders. It also uses predictive analytics to suggest how to interact with them.

It’s like an artist painting a portrait. The more detail that goes into creating the portrait the more recognisable the subject.

To get the most accurate understanding of each Forex trader requires channelling data from phone calls, live chat, emails, chatbots, PPC and social media campaigns through Impact CRM. Additionally, data regarding deposits and withdrawals as well as payment records in relation to transactions can be crossed, analysed and matched with marketing activities. These insights give predictions on where to spend marketing budget to reach campaign objectives more efficiently.

As a result, a brokerage is better able to efficiently acquire new leads. Additionally, these prospects are acquired more cost-effectively which reduces CPL and CPA.

Delivering a more personalised customer experience also increases conversions. And by taking a holistic approach to the customer journey it is easier to identify cross-selling and upselling opportunities.

Understanding customers better increases LTV and helps a brokerage reduce churn by identifying patterns that reflect loss of brand confidence.

CONNECTING THE CRM WITH THE TRADING PLATFORM

MT4 and MT5 are the most popular Forex trading platforms and are available through our white label solution. However, Impact CRM can integrate with other Forex trading platforms.

Having a user-friendly front end makes account opening easy and carrying out fund transfers hassle-free. As Forex traders are usually spread over several countries it is also important to offer payment services that cover the world.

Impact CRM also offers multi-tenancy capability and can service multiple portals.

When targeting a global customer base, it’s also useful to have customisable rule-based client input fields. This creates a frictionless experience for Forex traders while meeting the different regulatory requirements of each territory.

For practicality, it is better to access trading accounts and demo accounts via Impact CRMs ‘front end’ and as part of logging in to the traders room client.

By linking all trading related activity directly to Impact CRM, data collection is more efficient and timelier.

This allows the ‘portrait’ of the trader to take shape immediately. An agent can make a relevant offer while the trader is active on the trading platform.

Introducing Brokers (IBs) play a pivotal role in the expansion plans of many brokerage businesses. Impact CRM offers an IB area which can be added later if IBs are not part of the immediate business model.

Some IBs start off as single person entities but grow into larger multi-location businesses which is why the IB portal accommodates a multi-tier IB network.

Impact CRM also generates IB reports to make commissions tracking easier and enable affiliates to monitor their business.

COMPETITIVE EDGE WITH AUTOMATED LEAD SCORING AND SENTIMENT ANALYSIS

There are additional features to consider which can deliver a competitive edge in the Forex industry.

Automated Lead Scoring and Automated Lead Distribution bring greater efficiency to the sales department. It determines which leads are the most qualified and segments leads to the team best suited to convert them.

The Automated Lead Distribution tool will also attribute leads based on the marketing channel it came through, the language used and IB.

Impact Telecom integration brings greater efficiency to operations as well as two cutting-edge features.

Sentiment analysis is a sub-division of AI which can determine the mood of a trader (and agent) during an interaction. These insights help Identify what makes traders happy and improves retention by increasing understanding about what actions lead to sales.

Telecoms integration also enables more efficient calls monitoring. This is another feature to consider for Forex brokerages keen to bring greater efficiency to their compliance management.

In the past, fears about data loss when switching from one CRM to another has held many Forex brokerages back. However, migration is less of a concern when moving to Impact CRM.

However, many Forex brokerages are still reluctant to make the switch because of the organisational hassle of adapting to a new system.

They continue to use legacy platforms when better options exist because of the effort (and expense) that has gone into integrating other business applications.

While those fears are valid for older systems the API architecture on Impact CRM takes the hassle out of integrating any existing applications.

EASY TO USE MODERN INTERFACE HELPS AGENTS WORK BETTER

Switching between platforms in order to deal with a Forex trader’s enquiry handicaps an agent trying to give an efficient response.

Impact CRM empowers every client-facing employee with the information they need to deliver the best customer experience.

The efficiency gains a business makes by switching to Impact CRM increase over time. However, working with a system that uses a modern, intuitive interface and delivers relevant information in a single screen is how to take customer experience to the next level.

By displaying all account activity on the screen along with personal information like their LTV enables an agent to make more informed and efficient decisions.

All documents including verification details, status of KYC/AML, audit logs, calls and emails can also be seen within their timelines to add relevance.

The flexibility to customise a dashboard to meet the information needs of every agent results in huge efficiencies across the entire Forex business.

Our solution also increases operational efficiency through its reporting capabilities.

It is customisable so managers get what they need to analyse their team’s performance. Meanwhile, CEOs see a global picture of the business with profit and loss reports. Naturally, the customisation extends to manage access to sensitive information.

Additionally, our solution offers the promise of zero downtime and ensures your Forex business is always available to customers. Our robust content delivery networks (CDNs) ensure your business is always online regardless of its size, traffic volume or data needs.

Security is always high on our agenda, so you don’t have to worry about it. To ensure your data is always beyond the reach of external threats our platform offers encryption using the latest technology like https and SSL protocols.

DEATH BY CHURN

2020 is just around the corner and customer experience will drive more purchase decisions than any other factor. Couple that with the cost of acquisition in Forex running at five times the cost of retention makes reducing churn essential.

Regulatory changes are also going to have a significant impact which further increases the need to use a purpose-built solution.

Having Impact CRM enables a better understanding of the needs and demands of traders to drive greater brand loyalty. More efficient acquisition through better marketing and accurate identification of the best prospects will also drive greater revenue growth.

Above all, the influence of AI on how brokers do business is set to increase and will eventually reach the point where brokers that don’t will no longer be able to compete with those that use AI.

Seamless migration from other CRMs is now a simple process which removes one more hurdle for switching to Impact CRM. A modern, easy to use interface and greater empowerment facilitates employee acceptance for the change. The transformation from siloed work to interdisciplinary collaboration happens over a longer period and forms part of an ongoing cultural change that gains traction through the overall success it brings to the business.

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ImpacTech is very proud to announce that it will provide expertise in AI and machine learning (ML) for the ‘aRTIFICIAL iNTELLIGENCE for the Deaf’ (aiD) project which has been given funding of €1.7M by the EU’s Horizon 2020 programme.

The ground-breaking aiD project will use AI and other cutting-edge technology to create solutions that will enable deaf people to effectively communicate and interact with everyone. The long-term goal is for these solutions to catalyse their more active participation in life.

The aim is to achieve this by facilitating communication through translation from and to sign language (SL) via mobile devices. The project also aims to provide educational solutions for deaf children.

The aiD project will leverage ML and augmented reality (AR) technology. It will also use speech-to-text/text-to-speech algorithms. These algorithms now perform with high accuracy as a result of the latest breakthroughs in deep learning (DL).

ImpacTech will contribute to aiD through its strong research and development team that have developed leading solutions revolving around signal processing and natural language understanding.

The project will also draw on ImpacTech’s expertise in user requirement specification and offer access to state-of-the-art technical knowledge on ML principles. Additionally, aiD will have access to the ImpacTech data centre which comprises of world class hardware for DL.

The project brings together expertise from CUT, Georgia Tech, Anontec Infosystems Ltd, Ethniko kai Kapodistriako Panepistimio Athinon, HandsUp Agency IKE, Modus SA, Hellenic Federation of the Deaf, University of Kent, Hostdrop OÜ and European Union of the Deaf.

The €1.7M funding from Horizon 2020, the EU’s biggest research and innovation programme, will be spread over the four years. 32 scientists will work on producing solutions that significantly reduce the social exclusion felt by people with hearing disability.

OVER 750,000 DEAF SIGN LANGUAGE USERS IN EUROPE WILL BENEFIT FROM PROJECT

According to the European Union of Deaf (EUD) there are only 12,000 interpreters for more than 750,000 deaf SL users.

This highlights the barriers that deaf and hard-of-hearing people face when trying to communicate with hearing people. Their disability restricts their opportunities for employment and access to proper education.

For example, in Greece and Spain more than 60% of deaf children have extremely limited reading and writing skills.

In 2017 the World Health Organisation (WHO) published the ‘Global cost of unaddressed hearing loss and cost-effectiveness of interventions’ research. It reveals that the annual global cost to the healthcare sector is between $67–107 billion. It also estimates that the annual cost of unaddressed hearing loss is in the range $750–790 billion globally.

Addressing the multifaceted challenge of enabling deaf people to effectively communicate, interact, and eventually participate in social life will bring about a major breakthrough to the lives of hundreds of thousands of European citizens.

Previous attempts to use technology to solve these problems for the deaf have been restricted to narrow use cases. In contrast, aiD is taking a holistic approach to the problem. The objective is to pursue innovation that enables seamless communication for deaf people in any real-world scenario.

Horizon 2020, who announced the decision to fund aiD on July 1, is the biggest EU Research and Innovation programme. H2020 have nearly €80 billion of funding available over 7 years (2014 to 2020). It is the financial instrument implementing the Innovation Union, a Europe 2020 flagship initiative aimed at securing Europe’s global competitiveness.

STRONG SUPPORT FROM THE OUTSET

Upon announcement of the €1.7M funding, Project coordinator Professor Soterios Chatzis thanked everyone who has been part of aiD. Chatzis has been pioneering the research of ML for the interpretation of sign language and conversion into text and language.

He also gave special mention to the Hellenic Federation of the Deaf and the European Union of the Deaf who have given their complete support for the project from its offset.

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Boston, MA, USA and Limassol, Cyprus – June 27, 2019 – Grandstream, connecting the world with award-winning SIP unified communication solutions since 2002, and ImpactTech, a leading developer of innovative business intelligence solutions based on AI and big data, today announced a new partnership.

Under this partnership, Grandstream’s UCM series of IP PBXs and GXP series of IP phones are now fully certified and compatible with ImpacTech’s Impact Telecom solutions Impact Trunk and Impact Cloud PBX.

Impact Telecom customers can now seamlessly deploy these award-winning Grandstream endpoints to create a powerful user experience that drives business productivity. Grandstream customers can now profit from the best call rates in the market by integrating Impact Trunk with their Grandstream UCM series IP PBX.

Impact Telecom partners with the world’s top Telcos like Telekom, BT, TATA, MTN and more to provide the best call rates without compromising on call quality with its Impact Trunk. It enables customers to go global by providing DIDs for more than 140 countries.

Impact Cloud PBX is a free business telephony system from ImpacTech. The cloud-based PBX is offered as a managed service without hosting or set-up costs and there is no hardware to pay for and you can have unlimited free users. To learn more, visit https://telecom.impactechs.com.

Grandstream’s state-of-the-art VoIP endpoint solutions allow businesses and residential users to build powerful, customizable and easy-to-use communication platforms. Founded in Boston, MA, USA in 2002 as one of the first VoIP manufacturers in the world, Grandstream’s award-winning solutions are relied on in over 150 countries. Its GXP series of IP phones offers the ideal IP phone for every user by offering a suite of Basic, Mid-Range and High-End models. The company’s UCM series of IP-PBXs has become one of the most popular on-premise IP-PBXs in the world and offers Impact Telecom users a powerful on-premise IP PBX to manage their SIP trunks or to create a local backup option.

Marcus Kogel, Head of Telecoms at ImpacTech said:

“We are very excited to be an officially certified service provider. With Grandstream’s outstanding products, experience and standing in the telecommunications market we have found a great partner to push brand awareness and drive global expansion. Grandstream customers profit from the integration into our cutting-edge, innovative and intelligent telecoms and business intelligence solutions. Experience, expertise and dedication will drive the success of this partnership.”

Vytas Lenkutis, Sales Director, EMEA, at Grandstream said:

“We are excited to team up with Impact Telecom to offer powerful and easy-to-deploy VoIP systems to businesses throughout the world. Impact Telecom and Grandstream both strive to deliver feature-rich business communication networks at affordable prices. This partnership offers a market-leading solution that is easy-to-manage with high-end features at business-friendly prices.”

About ImpacTech and Impact Telecom

Impact Telecom is part of ImpacTech’s end-to-end suite of solutions. They use AI and Big Data driven solutions and platforms to automate and personalize every step of the customer journey at scale.

Solutions like Impact CRM, Impact AI, Impact PSP Gateway and White Label Brokerage solutions enable companies to offer personalized customer experiences along every step of the customer journey. This reduces the cost of acquisition of leads, cuts customer churn and increases employee productivity.

ImpacTech won the award for the “Best Automated Performance Tool” at the recent Finance Magnates London Summit 2018. ImpacTech serves a wide variety of industries including finance, education, gaming and health. To learn more, visit https://www.impactechs.com or follow on Facebook, Linkedin, Twitter and Youtube.

About Grandstream

Grandstream Networks, Inc. has been connecting the world since 2002 with SIP Unified Communications products and solutions that allow businesses to be more productive than ever before. Our award-winning solutions serve the small and medium business and enterprises markets and have been recognized throughout the world for their quality, reliability and innovation. Grandstream solutions lower communication costs, increase security protection and enhance productivity. Their open standard SIP-based products offer broad interoperability throughout the industry, along with unrivaled features and flexibility. Visit www.grandstream.com for more information or connect with us on Facebook, LinkedIn and Twitter.

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Disaster prevention and timely medical intervention were powerful motivators driving entrepreneurs at AngelHack Cyprus 2019 hosted by ImpacTech.

Recent graduate Markos Karasamanis moves on to the AngelHack HACKcelerator competition and also won the Amazon prize for his DocDoc app. Markos has the chance to attend a mentorship program to fast-track his idea with other hackathon winners.

His app empowers patients with medical information about their condition and the treatment they are receiving. A recent medical complication following treatment involving his grandfather was Markos’ inspiration. Insufficient information about the condition meant he had to rush his grandfather to the hospital.

DocDoc uses IBM Watson chatbot for the user interface and AWS natural language processing to collect information about the treatment. After inputting the info a patient receives advice about potential complications. Markos feels DocDoc will be particularly useful for chronic illness sufferers. Many lack a complete understanding of their condition to understand the effects of the treatment or knowledge about potential alternatives.

The IBM prize-winning AETOS team opened their presentation referencing the 93 lives lost in forest fires in Greece last year. Their fire detection early warning system is a network of autonomous, real-time temperature monitors posted over a wide area that send an alert when a sensor detects fire is a high possibility.

AETOS can cover wide open areas that are notoriously difficult to monitor and enables emergency services to respond quickly. The timeliness in response by the emergency services is the key factor in damage limitation when a fire breaks out. Parks, zoos and farms, which are also vulnerable during long dry summers and difficult to monitor can benefit from AETOS.

ANGELHACK’S OBJECTIVE IS FOR SOLUTIONS TO PRODUCE POSITIVE EFFECT ON COMMUNITIES

One of the objectives of every AngelHack event is to produce solutions that have a positive effect on local communities. ImpacTech is proud to put on an event that focuses on innovation and its benefits to communities. It’s the reason why ImpacTech became main hosts for this year’s event following our role as joint hosts last year.

One of the key principals at Impactech is to further innovation and to give talented innovators the opportunity to excel.

There was an abundance of talent at this year’s AngelHack Cyprus. Chain of Charity is another example of how innovation helps a community and was runner-up for the main HACKcelerator prize. It continued the life-saving theme at AngelHack Cyprus with its blockchain based platform for getting aid to disaster affected areas.

The key objective behind Chain of Charity is to ensure charity donations get to victims more efficiently. The team behind the platform also identified the general public’s fear that donations do not always reach the people they are intended for. Their project aims to bring greater transparency and security to charity and aid work.

This year’s hackathon drew a highly motivated field with most entrants making full use of the excellent facilities at University of Cyprus over the June weekend. Everyone who entered the competition earned $100 in AWS credits as well as invaluable experience and knowledge.

Taking advice and guidance from the ImpacTech mentors at the event, every team worked until late on Saturday until the 13:00 “code freeze” deadline on Sunday before pitching their ideas to the judges.

ANGELHACK’S JUDGES FACED A DIFFICULT CHOICE

After their pitch every team faced the judging committee’s questions to ensure fairness and originality. It also gave the teams the opportunity to demonstrate how they could monetise their idea and how revenue streams could expand in the future. Additionally, they were asked technical questions to ensure their code was ‘fresh’ and that genuine innovation would be acknowledged.

The AngelHack Hackathon series travels all over the world in its quest to encourage young talent to come together to pool their skills and produce innovative solutions.

Given the level of the competition at this event it’s not too early to prepare for the next AngelHack Cyprus hackathon. Follow ImpacTech on social media to stay up to date about future events.

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ImpacTech is pleased to officially announce its partnership with Microsoft. The collaboration started in May 2019 as one of 14 chosen Artificial Intelligence innovators at the highly successful #MicrosoftSummitGR in Athens.

Microsoft tagged the summit ‘Transform. Innovate. Grow.’ and it proved an ideal platform for ImpacTech to demonstrate how our AI-driven Business Intelligence tools help businesses achieve more.

The interest in Athens in our AI-driven solutions has been exceptional and has kicked off our partnership with Microsoft in the best possible way.

Our solutions form an end-to-end suite of fully integrated products that track every touchpoint along the customer journey. Our solutions use AI to deliver personalised recommendations and suggestions at scale and compatible for companies in a wide variety of industries – even businesses that service millions of customers.

The partnership with Microsoft will see more of our solutions hosted on Microsoft Azure. It reflects Microsoft’s drive to move beyond storing data and towards building analytics and Artificial Intelligence services.

The central touchpoint at the summit was AI and is the answer to the question ‘what’s next in new technology’. AI is changing businesses in every industry around the world and our solutions increase Business Intelligence by taking data and turning it into meaningful insights. With our tools and platforms your business is equipped to meet the future head on and ready to compete at the cutting edge of your industry.

Innovation is about making a better tomorrow. Wherever your business is at on the AI journey, ImpacTech has the tools to improve the way it works. With our solutions your business can start small with AI and scale.

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Dr Georgios Larkou, CEO, Mr George Nikolaides, CTO and Dr George Matheou, Head of Telecom were recognised with UCY Entrepreneur Awards at the 4th Innovation and Entrepreneurship Forum (IEF 2019) which was held at the University of Cyprus.

IEF 2019 celebrates the achievements of recent or present affiliates of the University of Cyprus, who have created value for the economy and society through entrepreneurial activities characterized by traits like novelty, risk-taking, scientific or technical excellence, social responsibility, and an international outlook.

It also highlights research results with the potential for market exploitation and societal impact and celebrates entrepreneurial success, by awarding individuals or teams that have excelled in innovative entrepreneurship in Cyprus or abroad.

Georgios Larkou expressed thanks on behalf of everyone at ImpacTech for the award he and said: “One of the biggest motivations for me as an entrepreneur and the team is to create a tech business in Cyprus that will be embraced by young Cypriot professionals that will be seen as a genuine alternative to the main industries that operate here in Cyprus.”

“Being able to attract the brightest talent to Impact Tech by offering them a fulfilling career with genuine growth opportunity as a professional fills me with immense pride. I also hope that any success Impact Tech enjoy over the years will act as an inspiration for other innovators and entrepreneurs to follow our lead and make Cyprus their base,”

“I’m proud to say that our internship program, which has accepted many undergraduates from University of Cyprus has been highly successful and proof of the talent that exists in this country and how it thrives when the right environment is provided,” added Larkou.

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From everyone here at Impact Tech ‘thank you’ for visiting us during iFX EXPO Asia. The response in Honk Kong was overwhelmingly positive and the interest in our business intelligence solutions has been very encouraging.

We launched our intelligent chatbot at the expo. It is driven by conversational AI which analysts predict will save businesses $8 billion over the next five years. It delivers a personalised customer experience at scale and is equipped with our automated lead scoring tool which identifies your best leads and increases conversions by enabling your agents to follow up leads with a conversion prediction accuracy of 86.7%.

The Hong Kong event gave us the opportunity to demonstrate the latest update to our AI-driven Impact CRM. It delivers an intelligent customer management process across sales, customer support and marketing in real-time. It integrates seamlessly with your favourite products and is the perfect tool to get the most out of our turnkey White Label brokerage solution with MT4 and MT5 trading platforms.

In addition to the intelligent chatbot we also launched Impact PSP Gateway at iFX EXPO Asia. This platform is the intelligent way to get paid for businesses that compete in a global market. With one simple integration your business has access to over 250 payment gateways. It gives your customers the flexibility to use their preferred payment option and reduces your transaction fees by prioritising the best payment option by provider fees and geo-location.

IMPACT AI ATTRACTED SIGNIFICANT ATTENTION AT IFX EXPO ASIA

Impact AI was the subject of significant attention by visitors to our booth. It is the platform today’s businesses need to compete at the sharp end of their industry. It delivers predictive analytics that drive better campaigns and boosts sales using Big Data analysis and Machine Learning.

The sentiment analysis tool enables you to monitor client mood during every conversation and identify with high accuracy the keywords that result in successful communications.

Our compliance monitoring module was of particular interest to forex brokers. It reveals how compliant a sales team call is and quickly identifies if any team members need more training.

The compliance monitoring tool works most effectively on Impact Telecom which delivers premium quality calls at highly competitive rates. Our FREE telephony platform is a popular choice for many new brokerages. It gives businesses with clients all over the world a local presence by providing their clients a local number to call on. As a cloud-based platform it also offers unlimited extensions and out-of-the-box integration with many popular products.

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Impact Tech LTD and University of Cyprus have signed a Memorandum of Understanding (MoU) which provides the framework for cooperation with the University on research projects, applied experience and student work placements.

Impact Tech’s CEO Georgios Larkou signed the agreement at the University’s Nicosia campus with the University’s Head of Computer Science Elpida Keravnou. Present at the MoU signing was Impact Tech’s CTO Giorgos Nikolaides alongside University of Cyprus’ Data Management Systems Library Director Demetris Zeinalipour, Associate Professor Chryssis Georgiou and Assistant Professor Elias Athanasopoulos.

Georgios Larkou expressed his delight about the many benefits the MoU offers Impact Tech. One benefit is access to some of Cyprus’ brightest students who regularly impress with their research papers and academic excellence.

One initiative already in motion is a proposed research project that analyses hate crime and the risk of its occurrence based on temporal patterns of hate speech on social media. The proposal has already gone out for funding and could reveal far-reaching insights for the future of law enforcement.

Before signing the MoU both Impact Tech and University of Cyprus had already collaborated through the provision of work placements. Many former University of Cyprus graduates are already employed by Impact Tech at their office in Limassol. The MoU creates the platform for further cooperation including Continuing Professional Development (CPD) and research programs.

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